Kerio Operator is available as a bootable CD - ISO image or a VMWare Virtual Appliance (VMX and OVF) which are available on the Kerio Operator downloads page. Kerio Operator is also available as a hardware appliance.
FOR THE USER
Call pickup allows users to answer a call that is ringing on someone else's phone. By simply dialling a special code, ("*8" by default) the user can accept any call that is ringing on a colleague's phone within a specified "zone" or "room". Defining zones or rooms in Kerio Operator is a simple configuration set by the administrator. For example two adjacent offices or an open cubicle area where other phones ringing can easily be heard, can form a single room in Kerio Operator.
Directed call pickup is similar to call pickup, but it's not limited to pre-defined zones or rooms. This works with any extension on the same Kerio Operator server, even across zones, as long as the user knows the extension number. For example, to answer a call ringing on extension 111, the user would dial "**111".
Call parking comes in handy when you're on a call and you need to go to another room – to retrieve an important file or for more privacy. Kerio Operator allows you to park the call on a parking extension (defined by the administrator) and resume the call on a different phone device by dialling the same extension, for example "*512". Call parking extensions can also be monitored via BLF to make retrieving of parked calls even easier.
BLF stands for "Busy Lamp Field" and similar to status indications in instant messaging clients like ICQ or Jabber, it informs about the status of other extensions. Thus, the user immediately knows whether a particular extension is available, busy or there is a call ringing. The status is indicated through set of LED lamps on phones which support BLF.
BLF is useful particularly for receptionists. It is often used with call pickup to accept phone calls that ring on other extensions.
For increased productivity, Kerio Operator 2.0 can be integrated with CRM systems using AMI (Asterisk Manager Interface). Thus, the CRM system can identify the caller based on phone number and display existing information stored in the system. It allows initiating calls directly from the CRM system or a desktop dialler, updating call notes, monitoring call statuses or viewing call history.
You can now dial phone numbers directly from a web browser. Copy and paste a contact’s phone number into MyPhone and click dial. MyPhone will initiate the call and connect your desktop SIP phone with the other party - no dialling necessary! MyPhone also provides you with browser-based access to your own voicemail, call forwarding options, and call history.
Call Forwarding / Find Me
Calls that come in to your office extension can easily be rerouted with the MyPhone interface. Choose to have the call forwarded to an internal or external number of your choice, or tell it to ring a list of numbers until it finds you. Users with several extensions can configure different forwarding rules for every single extension.
Personal Ring Group
Need to take your office extension with you on the road? No problem. The Personal Ring Group allows you to assign the same extension to multiple devices such as a desktop SIP phone, a softphone application on your iPhone, laptop, or other mobile device.
Voicemail to Email
Sent as a compressed .wav file, your office voicemail messages can now be organised in your email inbox. When a voicemail arrives, feel free to listen to it from your laptop, file it in a subfolder, or forward it to a colleague. If you’re a Kerio Connect user, deleting the message in your inbox will automatically delete it within Kerio Operator and vice versa. It’s a great way to keep all of your messages visually organised in one place.
Kerio Operator allows phone calls in a call queue to be recorded and reviewed with the tick of a box. The built-in call recording functionality can now record incoming and outgoing conversations for individual extensions, conferences and even ring groups as well.
Managers can take advantage of real-time reporting on in-progress calls, conferences, and call queues, giving them insights into trends on the number of calls made, percentage of calls answered or sent to voicemail, average time callers spend on hold, etc.
Set up designated extensions and access rules for large or frequent conference calls through the web-based administration interface. Or just pick up your phone, round up a few colleagues, and create a conference call on the fly.
FOR THE ADMINISTRATOR
SIP Phone Auto Provisioning
Plug in a desktop SIP phone to your network and watch Kerio Operator detect it, configure it, and automatically assign it a new extension. Most popular models from Cisco, Linksys, Polycom, Snom and Yealink/Well are supported. Other SIP compatible phones can also be manually configured to connect with Kerio Operator.
With support for Active and Open Directory, Kerio Operator can easily blend itself into your current network configuration, but you don't need a directory service to get up and running. Kerio Operator can also run on its own internal directory.
Remote Monitoring via SNMP
The administrator can remotely monitor the Kerio Operator server via SNMP to retrieve information about server utilisation and performance, thus having comprehensive live overview of the phone system status.
Kerio Operator is configured completely through an easy-to-use web browser interface. From anywhere in the world, administrators can log in and manage users, extensions, call routing, conferences, call queues, auto attendant scripts, ring groups, voicemail settings, etc. You can also use the web-based interface to view reports on system health and detailed usage statistics.
This feature provides an easy way to send an inbound phone call to all extensions in a particular department, but the list of extensions in a ring group can be easily customised to include anyone. In the event that nobody is available to answer the call, the Ring Group can be configured with a “Fallback” extension and a time limit, so the caller is never left to hear unanswered ringing longer than you want them to.
These are perfect for customer service departments. They provide the caller with your customised call-queue audio message while the system finds the next available agent based on criteria you define. You can allow agents to sign in and out of a call queue and even designate “wrap-up time,” giving agents a certain amount of time after each call to finalise work before becoming eligible for the next call. Need to perform a little Quality Assurance? Calls handled through your call queue can be recorded and reviewed with a single tick of a box.
Easily configurable through a web browser, the multi-lingual Auto Attendant answers phone calls 24 hours a day, 7 days a week, no matter what kind of call volume you’re receiving. Easily create your own audio greetings, customise simple or complex menu structures, provide callers with dial-by-name options, and create rules for out of office hours and holidays.
Real-time reporting and historical data are both accessible through the web-based admin interface, providing you with system health stats like CPU and RAM usage as well as data on in-progress calls, conferences, and call queues.
Password Guessing Protection
Kerio Operator will block an IP after a specified number of login attempts, thus protecting your system from misuse. It’s quick enough to prevent unauthorised persons from gaining access to your phone system and taking control over it.
Anomalous Behavior Detection
Based on a typical behaviour pattern, the administrator can define the number of phone calls per time period to a location, typical call duration etc. to detect non-standard behaviour. When detected, Kerio Operator alerts the administrator and/or stops the PBX to allow diagnosis and time to fix the situation, thus protecting your company from losing money from unauthorised use.
To protect privacy, Kerio Operator now supports call encryption using TLS protocol. Encryption works on clients that are connected to the Kerio Operator server and support TLS protocol.