FLEXIBLE DEPLOYMENT

Software. Hardware. Your Choice.

Kerio Operator is available as a bootable CD - ISO image or a VMWare Virtual Appliance (VMX and OVF), both of which are available on the Kerio Operator downloads page. Kerio Operator is also available as a hardware appliance.

FOR THE USER

Kerio Operator Softphone

Kerio Operator Softphone is a software-based phone app that lets you make and receive calls on your Apple iOS or Android mobile device right from your office phone system. Have a deeper look on what it does and how to get it!

Call Pickup

Call pickup allows users to answer a call that is ringing on someone else's phone. By simply dialing a special code, ("*8" by default) the user can accept any call that is ringing on a colleague's phone within a specified "zone" or "room". Defining zones or rooms in Kerio Operator is a simple configuration set by the administrator. For example two adjacent offices or an open cubicle area where other phones ringing can easily be heard, can form a single room in Kerio Operator.

Directed call pickup is similar to call pickup, but it's not limited to pre-defined zones or rooms. This works with any extension on the same Kerio Operator server, even across zones, as long as the user knows the extension number. For example, to answer a call ringing on extension 111, the user would dial "**111".

Call Parking

Call parking comes in handy when you're on a call and you need to go to another room – to retrieve an important file or for more privacy. Kerio Operator allows you to park the call on a parking extension (defined by the administrator) and resume the call on a different phone device by dialing the same extension, for example "*512". Call parking extensions can also be monitored via BLF to make retrieving of parked calls even easier.

BLF Support

BLF stands for "Busy Lamp Field" and similar to status indications in instant messaging clients like ICQ or Jabber, it informs about the status of other extensions. Thus, the user immediately knows whether a particular extension is available, busy or there is a call ringing. The status is indicated through set of LED lamps on phones which support BLF. BLF is useful particularly for receptionists. It is often used with call pickup to accept phone calls that ring on other extensions.

CRM Integration

For increased productivity, Kerio Operator 2.0 can be integrated with CRM systems using AMI (Asterisk Manager Interface). Thus, the CRM system can identify the caller based on phone number and display existing information stored in the system. It allows initiating calls directly from the CRM system or a desktop dialer, updating call notes, monitoring call statuses or viewing call history.

Kerio Operator client

You can now dial phone numbers directly from a web browser. Copy and paste a contact’s phone number into Kerio Operator client and click dial. The client will initiate the call and connect your desktop SIP phone with the other party - no dialing necessary! Kerio Operator client also provides you with browser-based access to your own voicemail, call forwarding options, and call history.

Reporting

Managers can take advantage of real-time reporting on in-progress calls, conferences, and call queues, giving them insights into trends on the number of calls made, percentage of calls answered or sent to voicemail, average time callers spend on hold, etc.

Conference Calls

Set up designated extensions and access rules for large or frequent conference calls through the web-based administration interface. Or just pick up your phone, round up a few colleagues, and create a conference call on the fly.

Dynamic Voice Conferences

Kerio Operator now provides two conference types - statically configured and newly - dynamic. Callers who call the dynamic conference extension are asked to enter a conference ID and PIN. If the ID belongs to a conference that is currently in progress, the caller is connected to the conference, otherwise the conference is created and the caller becomes the first participant. The conference is ended when the last member leaves.

Support for Distinctive Ringing Groups

Kerio Operator enables distinctive ringing so you can now set different ring tones for local (within the same PBX), external or ring group numbers.

FOR THE ADMINISTRATOR

SIP Phone Auto Provisioning

Plug in a desktop SIP phone to your network and watch Kerio Operator detect it, configure it, and automatically assign it a new extension. Most popular models from Cisco, Linksys, Polycom, Snom and Yealink/Well are supported. Other SIP compatible phones can also be manually configured to connect with Kerio Operator.

Built-In DHCP server

Kerio Operator 2.1 introduces a built in DHCP server that automatically assigns IP addresses to VoIP devices. Just plug your new VoIP device into the network and you are ready to go.

Directory Support

With support for Active and Open Directory, Kerio Operator can easily blend itself into your current network configuration, but you don't need a directory service to get up and running. Kerio Operator can also run on its own internal directory.

Remote Monitoring via SNMP

The administrator can remotely monitor the Kerio Operator server via SNMP to retrieve information about server utilization and performance, thus having comprehensive live overview of the phone system status.

Web-Based Administration

Kerio Operator is configured completely through an easy-to-use web browser interface. From anywhere in the world, administrators can log in and manage users, extensions, call routing, conferences, call queues, auto attendant scripts, ring groups, voicemail settings, etc. You can also use the web-based interface to view reports on system health and detailed usage statistics.

Ring Groups

This feature provides an easy way to send an inbound phone call to all extensions in a particular department, but the list of extensions in a ring group can be easily customized to include anyone. In the event that nobody is available to answer the call, the Ring Group can be configured with a “Fallback” extension and a time limit, so the caller is never left to hear unanswered ringing longer than you want them to.

Fax Support

Fax is not dead. In some countries, fax is still and essential mean of communication. Kerio Operator comes with fax support in 3 different flavors.
- T-38 support. Any extension in Kerio Operator can send and receive faxes. All you need to do is connect your fax machine to an Analog Telephone Adapter device (for example, Cisco SPA 112) and then assign one of Operator extensions to the ATA device
- Fax-to-email. All users´ extensions can receive and send fax messages as PDF and TIFF attachments. In addition to this, you can define a PBX service at a separate extension number that will do fax-to-email as well
- PDF-to-fax. The Kerio Operator client provides a simple method for sending faxes by uploading a PDF file to the Kerio Operator client

Paging

Need to often get quickly in touch with a selected group of people? No problem. Kerio Operator offers paging support in the form of paging groups. The administrator simply defines a paging group, assigns an extension to the group and adds some phones to the group. To page all members of the group, a user simply calls the group’s extension. The phone will answer the call automatically and will activate the loudspeaker.

SECURITY

Be a rock star!

Any way you slice it, sooner or later you will administer VoIP (if you're not already). Either your client or your boss will come asking, or you'll be the proactive type and sell your client or boss on all the amazing benefits of VoIP.

Fear not. Since Kerio Operator runs on your existing data network using the industry standard Session Initiation Protocol (SIP), and since you know IP like the back of your hand, your learning curve is next to nothing. Just a couple hours to understand how SIP works and adapt the terminology from phone to network – and you're ready to rock.

And more...

Kerio Operator can take advantage of interoperability with other Kerio products. With Kerio Connect, it integrates voicemail and email to give users more flexibility and control over their voice messages. Just click a box in the web-based administration interface to hook them up. Thanks to SIP protocol prioritization in Kerio Control, they can enjoy the highest call quality and reliability even in heavily utilized networks. Make them even happier by configuring the auto-attendant to easily route calls to the appropriate extension or a custom-designed call queue.

Call pickup & Busy Lamp Field

With Busy Lamp Field support, your phone can indicate other users extensions' status - free, busy, ringing. If your colleague is not at their desk, call pickup allows you to accept a call that is ringing at their extension without having to walk over to their desk - directly from your phone.

Call parking

Call parking comes in handy when you're on a call and you need to go to another room – to retrieve an important file or for more privacy. Kerio Operator allows you to park the call on a parking extension (defined by the administrator) and resume the call on a different phone device by dialing the same extension, for example "*512". Call parking extensions can also be monitored via BLF to make retrieving of parked calls even easier.

And more...

With Kerio Operator, you can also create conference calls, dynamic voice conferences, multi-extension ring groups, distinctive ringing groups, and customized call queues. Kerio Operator can be easily integrated with your existing CRM system. You don't have to spend big to sound big.

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CRM Integration

For increased productivity, Kerio Operator 2.0 can be integrated with CRM systems like SugarCRM using AMI (Asterisk Manager Interface). Thus, the CRM system can identify the caller based on phone number and display existing information stored in the system. It allows initiating calls directly from the CRM system or a desktop dialer, updating call notes, monitoring call statuses or viewing call history.

What is this SIP, VoIP and PBX techno jargon?

PBX stands for Private Branch Exchange – a phone system capable of creating multiple phone extensions and connecting them to the outside world over a telephony provider line. An IP PBX uses the Internet Protocol (IP) for sending voice communication over the computer network, just like sending an email or instant message. An IP PBX can connect the internal phone network to the outside world over existing phone lines or over an Internet connection. With Kerio Operator, you can call any phone in the world and anyone can call you, no matter what phone they use.

Kerio Operator is an IP PBX. It provides the freedom to choose from a wide choice of phones compatible with the industry standard Session Initiation Protocol (SIP). These phones range from inexpensive and simple to feature-rich and expensive, from conference call units to attendant console units, from a wide range of IP phone manufactures.

Sound complicated?

It's not. Kerio Operator was created for businesses. The deployment, configuration and administration is easy and intuitive. With traditional phone systems, a phone expert has to be commissioned each time a new employee joins the company or a change in the system configuration is needed. With Kerio Operator, the same person that administers your computer network can manage the whole phone system, saving time and costs. Automatic configuration with popular SIP phones makes it that much easier.

Is VoIP secure?

We at Kerio are very well aware of the security risks plaguing modern IT systems. Kerio Operator not only protects the phone system from password guessing but proactively detect any non-standard activity of the users. To protect privacy of the calling parties, Kerio Operator can encrypt the calls, thus preventing anyone unauthorized from listening to the conversations.

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